Are you insured?
Yes! We have a $1,000,000 liability policy.
Are your drone pilots certified?
All our Drone Pilots hold a current Part 107 Certificate from the FAA as required to perform commercial flights, as well as obtaining all required permitting for each flight.
If I purchased a home video tour with drone video, can you combine them together?
If a Home Video Tour was purchased with our drone services, we will automatically combine drone and home video tour footage into one video.
How much drone footage do you grab?
We grab as many photos and video footage as we can within the scheduled time. Standard Flights can usually receive up to 10 Photos (give or take) and video footage in a professionally edited branded and non-branded video, but can be offered in alternative forms [...]
Do I have to meet the Drone Pilot on site?
Our Drone Pilot will arrive at the time scheduled. Charges will begin at that time. The Agent or Homeowner does not have to meet the drone pilot on site if there are no special requests on what footage to grab.
Will you still fly if the weather is bad?
Our Drone Pilots cannot fly in certain weather conditions (rain, lightening storms, snow storms, etc). We will reschedule to a better day if this happens. We are not responsible if important views (such as mountain views) are obstructed by clouds or hazy/smoky days. It will [...]
How long does it take to get permitting for a drone shoot?
Depending where the property is located, permitting could take additional time for approval. In the event the property is in a zone where permitting is required, Exclusive Edge Media will contact you to reschedule the shoot if we require more time.
I didn’t get specific images. Will you come back out to shoot them?
We can come back out to a shoot if there are certain shots you want but did not receive for an additional $100 setup fee + $10 an image. Example, if you want 3 more images, the charge will be $130, not including the mileage [...]
Can I request edits to the finished videos?
All Home Video Tour Orders include one (1) free edit. Any additional edits after your first free edit are $75/hour with a 1-hour minimum. Our Photography Packages do not include any edits. Depending on what all is involved, we could possibly meet your edit request [...]
If I don’t like the photos, can I get a refund?
All Photographers at Exclusive Edge Media utilize similar gear and they all go through extensive training on-site and on following our editing style. Visit our service pages to view examples of our work and to see what product you can expect to receive when you [...]